Shipping + Return Policy

Last updated: September 29, 2026

This Shipping & Payment Policy describes the order-processing, payment, shipping, local-delivery, and pickup practices of The Vape Loft Denver, LLC.

Order processing

Orders are generally processed within 1–3 business days after payment is received, excluding weekends and holidays. Processing may take longer when age, identity, address, payment, product, or destination review is required. An order is not guaranteed to ship, become available for pickup, or enter local delivery until all required checks are complete.

Payment

Available payment methods and the final order total are displayed at checkout. Card payments are processed by a third-party payment provider. A payment authorization does not guarantee order acceptance or fulfillment. If an order cannot be fulfilled, any void or refund will be handled according to the Return Policy and the payment provider's processing rules.

U.S. shipping

The store is configured for the following U.S. flat-rate options when an order, product, address, and route are eligible:

• U.S. Standard: $15; estimated delivery 3–7 business days after processing.

• U.S. Express: $35; the available estimate is shown at checkout.

Only products legally and operationally approved for the selected shipping route may be shipped. Nicotine orders are not shipped by mail or parcel carrier. Disposable vapes, e-liquids/e-juices, and nicotine pouches are excluded from parcel shipping. Other products may also be restricted based on their legal classification, destination, carrier rules, or store policy. Available options are shown at checkout and remain subject to final review.

Europe fallback shipping

When enabled for an eligible non-restricted product and approved destination, the configured flat-rate options are:

• Europe Standard: $25.

• Europe Express: $50.

Europe shipping is not available unless the exact product, destination, carrier, customs, tax, and consumer-law route has been approved. Any estimate that applies will be shown at checkout.

Local delivery

Local delivery is offered only within the approved service area shown at checkout and only for eligible products and orders. The minimum cart subtotal for local delivery is $25 before taxes, delivery fees, and tips. The current configured delivery fee is $16. Available dates or time windows are shown during checkout and may change based on capacity and order volume.

Nicotine orders are handed over in person after an ID check on an approved local-delivery route. Uber is used for snack deliveries only, not nicotine deliveries. For age-restricted delivery, the intended recipient must be at least 21 years old and must present a valid government-issued photo ID. Staff inspect the ID and record pass/fail only; no ID copy, ID number, or date of birth is retained from that inspection. The recipient and delivery address must satisfy the verification requirements shown at checkout. An adult signature is required where applicable law requires it. Age-restricted orders will not be left unattended. Any additional verification required by law must be completed before sale or fulfillment, as applicable. If the required recipient, age, identity, address, or signature check cannot be completed, the order will not be handed over. If the recipient is absent or the check fails, contact us about permitted next steps. Cancellation, refund, and delivery-fee treatment will follow the Return Policy and applicable law; a retained delivery fee or redelivery charge must have been disclosed and be legally permitted.

Store pickup

When pickup is enabled for an eligible order, pickup is available at:

The Vape Loft Denver, LLC

2738 S Broadway

Englewood, CO 80113

Store hours are Monday–Thursday, 10:00 AM–8:00 PM; Friday–Saturday, 10:00 AM–10:00 PM; and Sunday, 12:00 PM–8:00 PM. Orders are generally ready within two hours, but do not arrive until you receive a separate ready-for-pickup notification. The pickup recipient must be at least 21 years old and present the order confirmation and a valid government-issued photo ID. Pickup availability remains subject to product, payment, age, identity, and legal review.

Address accuracy and delivery problems

Customers are responsible for providing a complete and accurate shipping or delivery address and a working phone number and email address. Contact us promptly if you notice an error. We cannot guarantee that an address can be changed after processing begins.

If tracking shows delivery but the package is missing, first check the delivery location and contact the carrier. We will assist with available carrier-claim information, but responsibility for a package after confirmed delivery is subject to applicable law and the carrier's claim process.

Damaged shipments

Report a damaged item within 48 hours after delivery. Include the order number, a description of the issue, and clear photographs or video of the package, packaging, and product. Keep all packaging until we finish reviewing the claim. See the Return Policy for possible remedies. Reporting deadlines and policy exclusions do not limit rights or remedies required by applicable law.

Contact

For shipping, delivery, pickup, or payment questions:

vapeloftdenver@gmail.com

(720) 360-6265

Returns Policy

Returns are handled by our staff, not through self-service approval. Contact us before returning any item. The exclusions, deadlines, fee rules, and discretionary remedies below apply only to the extent permitted by law. They do not remove mandatory consumer remedies for defective or misdescribed goods, applicable manufacturer warranties, or any legally required refund to the original payment method.

Due to health, safety, and regulatory considerations, ALL SALES ARE FINAL on:

• Nicotine products

• E-liquids (including 0mg once opened)

• Disposable vapes

• Pods, coils, and consumables

• Opened or used items

Eligible Returns (Non-Nicotine Only)

Returns may be approved only if all conditions are met:

• Item is unused, unopened, and in original packaging

• Return request is submitted within 7 days of delivery

• Item is non-consumable and not a clearance or sale item

Customers are responsible for return shipping costs unless the return is due to an error by The Vape Loft. Unauthorized returns will not be accepted.

Defective or Damaged Items

Claims for defective or damaged items must be submitted within 48 hours of delivery and must include:

• Order number

• Description of the issue

• Clear photo or video documentation

Approved claims may result in a replacement, store credit, or refund at our discretion. Manufacturer warranties apply where applicable.

Refund Policy

Approved refunds are issued to the original payment method or as store credit, at our discretion. Refunds are processed within 5–10 business days after approval.

Non-Refundable

• Nicotine products

• Opened or used items

• Consumables

• Clearance or sale items

• Shipping and delivery fees

Contact Information

For questions regarding shipping, delivery, or returns, contact:
📧 vapeloftdenver@gmail.com

Policy Modifications

Policy changes apply prospectively when posted. We will provide additional notice or obtain consent where required by law.